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Privacy Policy

Privacy and Cookies

Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal data you give us. This document describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal data or about cookies.

Demyto.com offers online automotive related services through its own websites and mobile apps and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms. Demyto.com may amend the Privacy and Cookies Policy from time to time, so visit this page regularly to keep abreast of the updates. If you disagree with this Privacy and Cookies Policy, you should discontinue using our services.

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What kind of personal information does Demyto.com use?

When you Book an appointment, you are asked for your name, email address and vehicle information. You might also be asked for your home address, telephone number and any additional data like license and Insurance.

To make it easier to manage your appointments and accessories purchase history, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.

When you visit our websites, even if you do not book an appointment, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you book an appointment, our system registers through which means and from which websites you have book an appointment or bought accessories.

We may also receive information about you when you use certain social media services.

Why does Demyto.com collect, use and share your personal data?

  • Book an appointment: First and foremost, we use your personal data to complete and administer your online appointment and forward your appointment details to the dealer where you made booking.

  • Customer service: We provide international customer service using our social media account. Sharing your details with our global customer service staff allows us to respond when you need us – including helping you to find appropriate dealer and responding to any questions you might have about your appointment or accessories you have bought

  • Guest reviews: We may use your contact information to invite you by email to write a guest review after your stay. This can help other users to choose the dealer that suits them best.

  • Account administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future appointments more easily and manage your personal settings. Managing personal settings allows you to keep and share lists, share photos, see dealer that you have searched for before, and see other information you have provided about vehicle, license and insurance. It also allows you to see any reviews you have submitted about places you have stayed in.

  • Marketing activities: We also use your information for marketing activities, as permitted by law. For example:

    • When you book an appointment with us or set up a user account, we may use your contact information to send you news of similar travel-related products and services. With your consent – if consent is required under local law – we may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time using the "Unsubscribe" link in each newsletter, or you can administer your subscriptions through your account (if you've created one).

    • Based on the information you share with us, individualized offers may be shown to you on the Booking.com website, in mobile apps or on third-party websites, including social media sites. These might be offers that you can book directly on the Booking.com website, or third-party offers or products we think you might find interesting.

    • If we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.

  • Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

    • We may need to respond to and handle requests you have made.

    • If you have not finalised a appointment online, we may email you a reminder to continue with your appointment. We believe that this additional service is useful to you because it allows you to carry on with a appintment without having to search for the dealer again or fill in all the appintment details from scratch.

    • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Demyto.com.

    • We may also send you other material related to your appointments or accessories, such as how to contact Demyto.com. We may also send you material related to upcoming appointments or a summary of previous appointments you made through Demyto.com.

  • Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.

  • Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.

  • Improving our services: Finally, we use personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online automotive related services.

 

How does Demyto.com use social media?

We use social media to promote our accommodation partners’ properties and to promote, improve and facilitate our own services. For example, we have integrated social media plugins into the Demyto.com website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

In addition to implementing these buttons, Demyto.com uses social media by maintaining accounts and offering apps on several social media sites. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalising our website to suit your needs, connecting you with your friends on auto accessories and analysing and enhancing our automotive related services.

We may also enable you to sign in to Demyto.com services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases. 

How does Demyto.com share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

  • The appointment you booked: In order to complete your apintment, we need to transfer relevant reservation details to the dealer you have booked. This may include information such as your name, your contact details, your payment details, additional services and any preferences you specified when making an appointment. This information may also be used by Demyto.com or the accommodation providers to give you personalized offers related to the appointment or accessories. If you have a query about your appointment, we may contact the dealer and ask them to handle your request.

  • Third-party service providers: We may use service providers (such as "data processors") to process your personal data strictly on our behalf. This processing would be for purposes such sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.

  • Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

  • Business partners: We work with business partners around the world to distribute or advertise dealers and to help our business partners distribute and advertise their automotive-related services. This may mean that their services are integrated into our website or they have been enabled to show a customized advertisement on our website – or we are advertising on theirs. When you make an appointment or buy accessory on one of our business partners’ websites, certain personal data that you give them will be forwarded to us. Certain business partners may receive your personal data from us if requested by you. When you make an appointment on a business partners’ website, please read the privacy policies on these business partners’ websites or their respective physical document for more information.

 

How does Demyto.com use guest reviews and other destination-related information you share with us?

After your experience at any dealer through us, you will be invited to submit a guest review. This invite may ask for information about the service, customer satisfaction, and overall experience. If you don’t want to use your name with the review, you can make choose anonymous. By completing a guest review, you are agreeing that it can be displayed (as described in detail in our Terms and Conditions) on, for example, the relevant dealer information page on our websites, in our mobile apps, in our social media accounts and in social apps, or on the website of the relevant dealer or on our business partner’s website, to inform other users about the quality and services at the dealer.

If you indicate that a guest review was helpful – or not helpful – we will aggregate this with feedback from other customers in order to sort and prioritize guest reviews. We may use the information in your lists or in other related information you share with us in anonymous form – unless you have included this information in your public profile - to help other users find the right dealer.



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What is a cookie?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).

 

Why are cookies used?

Web pages have no memory. If you are surfing from page to page within a website, you will not be recognised as the same user across pages. Cookies allow you to be recognized as the same user across the pages of a website. Cookies also allow your choices to be remembered – choices such as the language you prefer, the currency you use and your search criteria. They will also make sure you are recognized when you return to a website.

Who has access to Demyto.com cookie data?

Only Demyto.com has access to Demyto.com cookies. Cookies placed by third parties can be accessed by these third parties.

Last Updated, January 2015

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